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Terms & Conditions

Player Registration & Participation

  • All players must be registered in the RHA Player Management System to secure a spot for any RHA Hockey Academy service.
  • Players must provide accurate information regarding their level and age group during registration. Providing false information may result in the cancellation of participation without a refund.
  • Online registration is mandatory for all RHA services. No participation is allowed without prior registration.

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General Booking Information

  • Your participation is confirmed via email, text message, or phone call.
  • Any outstanding monetary issues (e.g., cancellation fees, unpaid program charges) must be settled before a player is allowed on the ice, unless otherwise approved by the Head Instructor or Program Coordinator.

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Seasonal Passes and Training Credits

All session passes, training packages and session-based credits purchased or issued for the 2025–2026 RHA training season must be used by August 31, 2026.

Unused sessions from an eligible pass or package may be converted into RHA training credits before the applicable expiry date. Converted credits retain the same seasonal validity as the original purchase and must also be used by August 31, 2026.

Converting unused sessions into credits does not extend the original validity period or create a new expiry date.

After August 31, 2026:

  • unused sessions and session-based credits from the 2025–2026 training season will expire;
  • remaining balances cannot be carried into the 2026–2027 season;
  • expired sessions or credits are non-refundable and have no cash value; and
  • extensions will not be provided except where required by law or expressly approved by RHA Hockey Academy due to exceptional circumstances.

Credits may be applied only toward eligible RHA training sessions or programs and are subject to availability, registration requirements, player age, level and program eligibility.

Gift cards or unrestricted monetary balances, where applicable, are governed separately and will be administered in accordance with Ontario consumer-protection requirements.

RHA Hockey Academy reserves the right to update its pass and credit policies for future purchases. The applicable conditions will be those disclosed when the pass, package or credit is purchased or issued.

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Camp Cancellation Policy

  • Refund Requests: If a refund is requested, a $50 administration fee will be deducted from the refunded amount.
  • No Refunds Within 2 Weeks: Refunds will not be available within 14 days of the camp start date.
  • Finding a Replacement: If a refund is requested within 2 weeks of the camp start date, the player may find a replacement. However, the replacement must:
    • Match the required age group and skill level
    • Be approved by RHA staff before finalizing the transfer

Summer Camp Credits

  • Please Note: Credits are only provided if a replacement is found. Credits are not available for missed camp dates due to illness, scheduling conflicts, or personal reasons.
  • RHA Assistance in Finding a Replacement: RHA Hockey Academy will attempt to find a replacement from its waiting list or other inquiries. If a replacement is successfully found, a credit will be issued.
  • The credit must be used by the end of the each summer camp season.
  • If the credit is issued during the last week of the camp, it will be transferred to a weekly skills program and must be used by the end of the calendar year.

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Private & Semi-Private Training

  • If you are unable to attend, you may transfer your spot to another player. The replacement player must have comparable abilities and meet the program requirements.
  • If you are unable to attend and cannot find a replacement but provide at least 24 hours’ notice, a 30% cancellation fee will apply.
  • Sessions missed with less than 24 hours’ notice or without notification will be charged the full session fee.

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Weekly Skills Clinics

  • If you are unable to attend a confirmed weekly skills clinic and provide at least 24 hours’ notice, RHA will attempt to fill your spot.
  • If RHA is unable to find a replacement, the full session fee is required.

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Non-Refund Policy & Credit Usage

  • RHA Hockey Academy has a non-refund policy for services unless stated otherwise.
  • Skate credits may be issued for missed sessions under exceptional circumstances (e.g., medical reasons, with a doctor’s note).
  • Issued credits are non-transferable and valid for two (2) months from the issue date.

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Media Policy

  • No video recording or photography of any equipment, programs, sessions, participants, or instructors is permitted without authorization from RHA Hockey Academy.
  • Violation of this rule will result in immediate expulsion from all RHA events.

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Participation Policy

  • Participation cannot be shared between multiple players under any circumstances.
  • Players who fail to comply with RHA policies may be removed from programs without a refund.

Thank you for understanding and supporting RHA Hockey Academy. We look forward to helping you elevate your game!

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